Privacy Policy

1. Information We Collect

When you book a ride or contact us, we collect your name, email address, phone number, pickup/drop-off locations, and payment details. We also collect technical data such as IP address and browser type when you visit our website.

2. How We Use Your Information

We use your information to process bookings, communicate trip details, process payments, improve our services, and send relevant updates. We will never sell your personal data to third parties.

3. Data Sharing

We share your information only with our chauffeurs (for trip fulfillment), payment processors (Stripe), and as required by Singapore law. All third-party providers are bound by strict data protection agreements.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information.

5. Cookies

Our website uses essential cookies for functionality and analytics cookies to improve user experience. You may disable cookies in your browser settings, though some features may not work as intended.

6. Your Rights

Under the Personal Data Protection Act (PDPA) of Singapore, you have the right to access, correct, or withdraw consent for the use of your personal data. To exercise these rights, contact us at info@reirental.sg.

7. Contact

For questions about this Privacy Policy, please contact REI Rental Pte Ltd at 15 Kaki Bukit Road 4 #01-36, Singapore 417808, or call +65 8612 2122.

8. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected and to meet our legal obligations under Singapore law:

• Booking and transaction records: 5 years (for tax and audit purposes)
• Customer contact information: 3 years from your last booking
• Payment records: 5 years (as required by Monetary Authority of Singapore guidelines)
• Marketing consent records: Until consent is withdrawn, plus 1 year

After the applicable retention period, personal data is securely deleted or anonymised. You may request early deletion of your data (where not legally required to retain) by contacting us at the address below.

9. Data Protection Officer

REI Rental Pte Ltd has designated a Data Protection Officer (DPO) in accordance with the Personal Data Protection Act 2012 (PDPA). Our DPO is responsible for ensuring compliance with data protection obligations and handling data-related enquiries and complaints.

To reach our Data Protection Officer, please contact:

We will respond to all data protection enquiries within 3 business days.