FAQ
How do I book a chauffeur service with REI Rental?
You can book online via our booking form on the website, contact us by WhatsApp at +65 8612 2122, or email us. We recommend booking at least 24 hours in advance to guarantee availability, especially for airport transfers.
How far in advance should I book?
We recommend booking at least 24 hours in advance. For corporate events, wedding transportation, or large group bookings, 1–2 weeks' notice is preferred. We do accept last-minute bookings subject to availability — contact us via WhatsApp for urgent requests.
Can I book a round trip?
Yes, we offer round-trip bookings. Simply specify both your pickup and drop-off details, along with your return trip information, when making your booking. Round-trip bookings may qualify for a combined discount.
What happens if my flight is delayed?
No need to worry. We track all incoming flights in real-time. If your flight is delayed, your chauffeur's pickup time is automatically adjusted at no extra charge. Simply provide your flight number when booking and we'll handle the rest.
Do you provide child seats?
Yes, child seats are available on request at no extra charge. Please specify the child's age and weight when booking so we can provide the appropriate seat (infant, toddler, or booster). We recommend requesting in advance to guarantee availability.
Do your vehicles have Wi-Fi?
Selected vehicles in our fleet are equipped with in-car Wi-Fi. Please request this when booking if it is important to your journey. Complimentary bottled water is provided in all vehicles.